Frequently asked questions to help you buy a voucher, a gift box or an item - REGINA EXPERIMENTAL BIARRITZ
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase, directly to the establishment REGINA EXPERIMENTAL BIARRITZ.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The gift boxes are also available for purchase at our establishment REGINA EXPERIMENTAL BIARRITZ.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at REGINA EXPERIMENTAL BIARRITZ.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order. Take advantage of immediate digital delivery for an instant gift, or opt for a gift pouch delivered to your home. All gift boxes are available in our official store REGINA EXPERIMENTAL BIARRITZ.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the possibility of sending it immediately in a digital version. Take advantage of this opportunity to please your loved ones with the unique experiences offered by REGINA EXPERIMENTAL BIARRITZ.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box for REGINA EXPERIMENTAL BIARRITZ, select the dedicated option during your online purchase. You can then share a link via email or on social media to allow participants to add their contribution.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the options offered by the gift sets available at REGINA EXPERIMENTAL BIARRITZ.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, you can reset it directly on the login page. Enjoy your experience with REGINA EXPERIMENTAL BIARRITZ.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our establishment REGINA EXPERIMENTAL BIARRITZ.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time. They will all be included in your order and ready to be given to your loved ones, for unforgettable moments at REGINA EXPERIMENTAL BIARRITZ.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our REGINA EXPERIMENTAL BIARRITZ website.
How do I purchase or give a gift box?
To offer a REGINA EXPERIMENTAL BIARRITZ gift box, choose your box, add it to your cart, and complete your order online. You can customize your box with a message before giving it.
Can we give a gift certificate and let the recipient choose the experience?
You can give a gift voucher to a loved one, who can then choose from the experiences offered by REGINA EXPERIMENTAL BIARRITZ, such as a brunch or a wellness stay.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the specific conditions of your gift box. The validity period of the gift vouchers has been extended to 2 years for REGINA EXPERIMENTAL BIARRITZ.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours, to best assist you in using your box at REGINA EXPERIMENTAL BIARRITZ.
Is the gift box customer service reachable by phone?
The customer service of REGINA EXPERIMENTAL BIARRITZ is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at our establishment REGINA EXPERIMENTAL BIARRITZ.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment, REGINA EXPERIMENTAL BIARRITZ.
Is there a dedicated customer service for gift boxes?
The customer service dedicated to the gift boxes of REGINA EXPERIMENTAL BIARRITZ is at your disposal for any questions or assistance regarding your gift box.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the REGINA EXPERIMENTAL BIARRITZ gift boxes. You will find useful information about their use, validity, and much more. The validity period of the gift vouchers has been extended to 2 years so that you can continue to spoil your loved ones.
Is spa access included in my gift box?
Access to the spa depends on the gift box you received. Some boxes include a 20-minute spa treatment, such as the Wellness Escape or the Brunch & Spa, while others do not. Check the details of your box to see if this service is included in your experience at REGINA EXPERIMENTAL BIARRITZ.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other clients of REGINA EXPERIMENTAL BIARRITZ, according to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are indicated on the box or in the information booklet that comes with it. For a wellness getaway or a gourmet brunch, you will enjoy an exceptional moment at our establishment, REGINA EXPERIMENTAL BIARRITZ.
Is parking included in my gift box?
Parking is not included in the REGINA EXPERIMENTAL BIARRITZ gift boxes.
Is breakfast included in my gift box?
Breakfast is not included in the Regina Experimental Biarritz gift boxes. To enjoy a brunch, you can choose the dedicated box, available every Sunday in a majestic setting facing the ocean. Check the services included in your box to plan your stay at the Regina Experimental Biarritz.
Is special attention given to the recipient of a gift box?
REGINA EXPERIMENTAL BIARRITZ pays special attention to gift box beneficiaries, with tailored services for an exceptional stay on the Basque Coast. Specific terms are detailed upon booking, for a unique moment at our REGINA EXPERIMENTAL BIARRITZ establishment.
Is a welcome drink included in my gift box?
Your gift box at REGINA EXPERIMENTAL BIARRITZ includes a welcome drink to start your experience under the best conditions.
Should we bring towels to the Spa?
The towels are provided by the spa at REGINA EXPERIMENTAL BIARRITZ, so you don't need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your needs, with options suited to each occasion. The gift boxes from REGINA EXPERIMENTAL BIARRITZ offer unique experiences, such as gourmet brunches or wellness stays, perfect for delighting your colleagues.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. Delivery is immediate in digital form or in a gift pouch at home. The boxes are valid for 2 years and can be used in our establishment REGINA EXPERIMENTAL BIARRITZ.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at REGINA EXPERIMENTAL BIARRITZ.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options for gift boxes to give to your employees. Wellness, gourmet gift boxes or even gift certificates with a free amount are available to please everyone on any occasion at our establishment REGINA EXPERIMENTAL BIARRITZ.
How do I correct an incorrect email address for a gift box?
Updating an incorrect email address on a gift box is possible according to the conditions specified at the time of purchase at REGINA EXPERIMENTAL BIARRITZ.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms may vary depending on the establishment, but you will be able to leave a review about your stay or your moment of relaxation at the spa REGINA EXPERIMENTAL BIARRITZ.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms on our website or directly on-site during your stay at REGINA EXPERIMENTAL BIARRITZ.
Is there a dress code for the gift box?
The dress code at Regina Experimental Biarritz is generally smart casual. To fully enjoy your experience, we recommend dressing appropriately for the chic and relaxed atmosphere of the REGINA EXPERIMENTAL BIARRITZ establishment.
From what age can I get a treatment?
The minimum age to receive a spa treatment is generally 16 years old, but it may vary depending on the services. The treatments offered at REGINA EXPERIMENTAL BIARRITZ are inspired by the power of the Alps and the Susanne Kaufmann products combined with Alaena, an iconic brand from the oceanic region.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. The gift boxes are valid for a period of 2 years, giving you plenty of time to plan your stay at REGINA EXPERIMENTAL BIARRITZ.
How can one access the hotel from the airport?
To access the REGINA EXPERIMENTAL BIARRITZ hotel from the airport, you can choose to take a taxi or rent a car. The hotel is located on a cliff overlooking the ocean, offering a breathtaking view of Biarritz Bay.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of the REGINA EXPERIMENTAL BIARRITZ establishment.
Are pets allowed in the establishment?
REGINA EXPERIMENTAL BIARRITZ accepts pets under specific conditions, which can be consulted directly on their website. The rules for accommodating animals are defined by the establishment REGINA EXPERIMENTAL BIARRITZ.
Where can I find the menus?
The menus for the different boxes are available on the page dedicated to each experience on the REGINA EXPERIMENTAL BIARRITZ website. You will also find details about the services offered, such as brunch or spa treatments.
What are the hours of operation?
The REGINA EXPERIMENTAL BIARRITZ schedules allow you to enjoy the hotel's spaces from morning until late afternoon for your brunch or stay, while the spa offers specific hours for treatments. The establishment will be closed for renovations from October 1, 2025, to July 10, 2026.
Is there parking available near the establishment?
REGINA EXPERIMENTAL BIARRITZ does not have a private parking lot, but parking solutions are available near the REGINA EXPERIMENTAL BIARRITZ establishment.
What are the delivery methods for gift boxes/vouchers?
You can choose between email or mail delivery for your gift boxes. Digital delivery is immediate, while physical shipping is done to your home. Take advantage of these options to offer an exceptional moment at REGINA EXPERIMENTAL BIARRITZ.
Is postal delivery offered?
We offer mail delivery of our gift boxes for REGINA EXPERIMENTAL BIARRITZ. Delivery times and conditions vary depending on the chosen box, with the possibility of an immediate digital version.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays and experiences at REGINA EXPERIMENTAL BIARRITZ. For additional items, you can check the conditions of our establishment REGINA EXPERIMENTAL BIARRITZ.
Is the gift box available in physical format?
You can choose between a physical gift box or a digital version to offer a stay at REGINA EXPERIMENTAL BIARRITZ.
Is the box presented in a neat packaging?
Absolutely, the Regina Experimental Biarritz gift box is presented in an elegant pouch, ready to give. You can even opt for an immediate digital version or home delivery for added convenience, at our establishment REGINA EXPERIMENTAL BIARRITZ.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box for Regina Experimental Biarritz. This box is sent by email, allowing immediate use. Regina Experimental Biarritz also offers a gift pouch version delivered to your home.
Can the gift box be sent directly to the recipient?
You can send the box directly to the recipient when placing your order. The box can be sent in digital version immediately or as a gift package to your home. Shipping costs are included at our establishment REGINA EXPERIMENTAL BIARRITZ.
Do you deliver gift boxes internationally?
We deliver the REGINA EXPERIMENTAL BIARRITZ gift boxes internationally. Shipping costs and delivery times vary depending on the destination, with immediate digital delivery or a gift box version sent to your home.
What are the delivery times for gift boxes by mail?
The gift boxes are shipped within 48h to 72h after your order. You can also choose a digital version sent immediately by email, for instant delivery to the recipient of your choice, at REGINA EXPERIMENTAL BIARRITZ.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are available in a digital version for immediate sending or in a gift pouch delivered to your home, with an extended validity of 2 years to fully enjoy your stay at REGINA EXPERIMENTAL BIARRITZ.
Is express delivery available?
Express delivery of your gift box is available according to the options offered during your order at REGINA EXPERIMENTAL BIARRITZ.
How can I track my order?
You can track your order by logging into your account on our website. The validity period of gift certificates has been extended to 2 years to allow you to fully enjoy your stay at REGINA EXPERIMENTAL BIARRITZ.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order on our website. You will thus enjoy an exceptional moment at REGINA EXPERIMENTAL BIARRITZ.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is usually 2 to 5 business days. Your gift box will be shipped directly from our official store of REGINA EXPERIMENTAL BIARRITZ.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at REGINA EXPERIMENTAL BIARRITZ, your gift box remains valid for a new reservation, subject to the establishment's conditions.
Can my gift box be extended if not used?
The validity period of your gift box has been extended to 2 years for reservations at REGINA EXPERIMENTAL BIARRITZ.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. REGINA EXPERIMENTAL BIARRITZ offers a variety of services, such as stays, brunches, or spa treatments, that you can discover on their website. You will be able to choose from these options when making your reservation at our REGINA EXPERIMENTAL BIARRITZ establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the establishment's conditions. The spa treatments are inspired by the power of the Alps from Susanne Kaufmann products combined with Alaena, an emblematic brand of this oceanic region, REGINA EXPERIMENTAL BIARRITZ.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. Regina Experimental Biarritz offers exceptional stays on the Basque coast, with gift boxes suited to various occasions.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified during your booking at REGINA EXPERIMENTAL BIARRITZ.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. The validity period of the gift vouchers has been extended to 2 years to allow you to fully enjoy your experience at REGINA EXPERIMENTAL BIARRITZ.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book an experience at our establishment REGINA EXPERIMENTAL BIARRITZ.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
REGINA EXPERIMENTAL BIARRITZ offers special gift boxes for events like Valentine's Day, Christmas, or weddings. You can discover our available offers online, with options like the Regina Experimental Brunch or the Wellness Getaway for unforgettable moments by the sea at REGINA EXPERIMENTAL BIARRITZ.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. For example, our Brunch & Spa gift box allows you to enjoy a delicious and relaxing moment at the spa, perfect for celebrating a birthday or a bachelorette party. Discover our selection to find the ideal offer at REGINA EXPERIMENTAL BIARRITZ.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Our gift boxes are official and guaranteed without intermediaries. You get the best rate by purchasing directly from the establishment REGINA EXPERIMENTAL BIARRITZ.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are the same as those offered by REGINA EXPERIMENTAL BIARRITZ. For example, the brunch or spa treatments are identical to those enjoyed on-site. The validity period of our gift vouchers has been extended to 2 years to allow you to fully enjoy your stay.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Services can be exchanged according to availability and the conditions of the establishment. REGINA EXPERIMENTAL BIARRITZ offers treatments inspired by the power of the Alps and local products, for a unique moment of relaxation. Service exchanges depend on availability and the conditions of the establishment REGINA EXPERIMENTAL BIARRITZ.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. You benefit from an immediate digital delivery and a secure payment directly to the establishment REGINA EXPERIMENTAL BIARRITZ.
Is online payment secure?
Online payment for the REGINA EXPERIMENTAL BIARRITZ gift boxes is fully secured, ensuring the protection of your banking data.
Is payment via group or shared payment possible?
Currently, payment via group or shared payment is not offered for the REGINA EXPERIMENTAL BIARRITZ gift boxes. You can pay for your purchase by credit card, bank transfer, or PayPal during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a unique experience at Regina Experimental Biarritz. Each box allows you to enjoy a brunch, a stay, or a treatment at our Regina Experimental Biarritz establishment.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the REGINA EXPERIMENTAL BIARRITZ gift boxes.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This way, you pay the best rate directly to the establishment REGINA EXPERIMENTAL BIARRITZ.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at REGINA EXPERIMENTAL BIARRITZ.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at REGINA EXPERIMENTAL BIARRITZ.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The validity period of gift certificates has been extended to 2 years for REGINA EXPERIMENTAL BIARRITZ.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure and goes directly to the establishment REGINA EXPERIMENTAL BIARRITZ.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your customer account for simplified tracking of your order at REGINA EXPERIMENTAL BIARRITZ.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to REGINA EXPERIMENTAL BIARRITZ.
Can a promotional code be used?
Yes, you can use a promotional code when purchasing your gift box. Check its validity and usage in the terms and conditions of our establishment REGINA EXPERIMENTAL BIARRITZ.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The validity period of the gift vouchers has been extended to 2 years to allow you to fully enjoy your stay at REGINA EXPERIMENTAL BIARRITZ.
Do you accept vacation checks?
REGINA EXPERIMENTAL BIARRITZ accepts vacation checks for the purchase of gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your REGINA EXPERIMENTAL BIARRITZ gift box during your online order. This message will be included with the box to add a personal touch to your gift.
Can we add options to your gift box offers?
The gift boxes from Regina Experimental Biarritz can be customized according to the available options. For example, you can choose between different types of experiences such as a brunch, a wellness stay, or a gift voucher with a free amount. Discover all the possibilities directly on our REGINA EXPERIMENTAL BIARRITZ website.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes sent by mail, to enhance them before they are received. You can choose the packaging during your online order to give an even more personalized gift at REGINA EXPERIMENTAL BIARRITZ.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or wedding, during your online purchase. The REGINA EXPERIMENTAL BIARRITZ gift boxes are available in a gift pouch version for an extra touch of personalization.
How do I request a refund for a gift box purchased online?
To get a refund for your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions in effect at the time of purchase at our establishment REGINA EXPERIMENTAL BIARRITZ.
If a paper gift box is lost, can you issue a new one?
In case of loss of your REGINA EXPERIMENTAL BIARRITZ gift box, we can send you a duplicate subject to availability. Your gift box is valid for use in our establishment REGINA EXPERIMENTAL BIARRITZ.
Can partially used gift boxes be refunded?
Partially used REGINA EXPERIMENTAL BIARRITZ gift boxes cannot be refunded. The validity period of the gift vouchers has been extended to 2 years to allow you to fully enjoy your experience.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the REGINA EXPERIMENTAL BIARRITZ establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the REGINA EXPERIMENTAL BIARRITZ gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the terms and conditions of the establishment. The validity period of the gift vouchers has been extended to 2 years for REGINA EXPERIMENTAL BIARRITZ.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, we kindly ask you to provide us with a photo of the box as soon as possible. We will process your request promptly according to the conditions of the establishment REGINA EXPERIMENTAL BIARRITZ.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from REGINA EXPERIMENTAL BIARRITZ are non-refundable after purchase, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. However, for REGINA EXPERIMENTAL BIARRITZ, the validity period of gift vouchers has been extended to 2 years to allow you to continue to spoil your loved ones.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, the validity period of the gift vouchers has been extended to 2 years for REGINA EXPERIMENTAL BIARRITZ.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on it. The fund is available as a voucher for our services, with an extended validity of 2 years for reservations made at REGINA EXPERIMENTAL BIARRITZ.
What is the processing time for a refund after I make a request?
The refund processing time for a REGINA EXPERIMENTAL BIARRITZ gift box is 14 days from the date we receive your request. The validity period of the gift certificates has been extended to 2 years to fully enjoy the experience offered by the establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from REGINA EXPERIMENTAL BIARRITZ are neither exchangeable nor refundable. Their validity period has been extended to 2 years to fully enjoy the offered experience.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes, particularly during the closure of the establishment from October 1, 2025, to July 10, 2026. Please check the available dates when making your reservation at REGINA EXPERIMENTAL BIARRITZ.
Is booking with a gift box subject to availability?
To book with a gift box at REGINA EXPERIMENTAL BIARRITZ, it is necessary to check the availability of the establishment, as reservations are subject to available seats.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at REGINA EXPERIMENTAL BIARRITZ.
Do I need the gift box number to make a reservation with a gift box?
To use your gift box at REGINA EXPERIMENTAL BIARRITZ, you will need the number indicated on it. This number is required to validate your reservation.
Can I use my gift box on the weekend?
Using your gift box on the weekend is possible depending on the establishment's availability. Regina Experimental Biarritz offers Sunday brunches and wellness stays, but it will be closed for renovations from October 1, 2025, to July 10, 2026. Check your gift box conditions to plan your stay at Regina Experimental Biarritz.
Can I use my gift box on holidays?
The use of your gift box at REGINA EXPERIMENTAL BIARRITZ is possible depending on the establishment's availability, including holidays. We recommend booking in advance to fully enjoy your experience.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The validity period of the gift vouchers has been extended to 2 years to allow you to fully enjoy your stay at Regina Experimental Biarritz.
Can I book online with my gift voucher?
To book online with your gift box, please check the terms directly on the REGINA EXPERIMENTAL BIARRITZ website.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions of the REGINA EXPERIMENTAL BIARRITZ establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box can be made by email according to the establishment's conditions. Regina Experimental Biarritz welcomes you for an exceptional stay on the Basque coast.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available to offer you more flexibility in using your gift at REGINA EXPERIMENTAL BIARRITZ.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Regina Experimental Biarritz. Any additional charges or options, such as extra treatments or meals not included, are at your expense. The establishment's conditions specify that the validity period of the gift vouchers has been extended to 2 years.
Is my gift box personalized?
Your gift box is nominative and personalized with your name. It is valid for use at our establishment, REGINA EXPERIMENTAL BIARRITZ.
Can my gift box be used all at once?
Yes, your gift box can be used in one go. Check the establishment's conditions to confirm the terms of use, at our establishment REGINA EXPERIMENTAL BIARRITZ.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only within our establishment REGINA EXPERIMENTAL BIARRITZ.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within the REGINA EXPERIMENTAL BIARRITZ establishment.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Enjoy your exceptional stay facing the ocean at REGINA EXPERIMENTAL BIARRITZ.
Can someone else use my gift box?
The gift box you have received is personalized and can only be used by you. You can enjoy your moment of relaxation or gastronomy at our establishment REGINA EXPERIMENTAL BIARRITZ.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required on-site according to the conditions of your gift box. The details are indicated on your box. Enjoy your experience at REGINA EXPERIMENTAL BIARRITZ.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival according to the conditions of the REGINA EXPERIMENTAL BIARRITZ establishment.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the hotel REGINA EXPERIMENTAL BIARRITZ.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The reservation conditions are specific to each box, and you will be able to enjoy your experience at REGINA EXPERIMENTAL BIARRITZ.
Do I need to create a customer account to purchase a gift box?
You do not need to create a customer account to purchase a gift box. You can simply place an order as a guest at our establishment, REGINA EXPERIMENTAL BIARRITZ.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, depending on the availability and conditions of the REGINA EXPERIMENTAL BIARRITZ establishment.
What are the check-in and check-out times?
The arrival and departure times are specified when booking your stay at REGINA EXPERIMENTAL BIARRITZ.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. For example, the wellness getaway includes one night in a Superior Biarritz room and a 20-minute spa treatment, while the Regina Experimental brunch offers a Sunday meal under the glass roof. The descriptions of the box sets available at REGINA EXPERIMENTAL BIARRITZ detail the specific services.
What is the difference between a gift box and a free amount voucher?
A gift box allows you to choose from predefined experiences such as a brunch or a spa treatment, while an open amount voucher gives you the freedom to pay for a service of your choice. The validity period of the gift vouchers has been extended to 2 years so that you can fully enjoy your stay at REGINA EXPERIMENTAL BIARRITZ.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the terms of use and booking. The validity period of the gift vouchers has been extended to 2 years for REGINA EXPERIMENTAL BIARRITZ.
How do I use a gift box during booking?
To use your gift box at REGINA EXPERIMENTAL BIARRITZ, book directly with the establishment mentioning your unique code. The booking can be for an overnight stay, a brunch, or a spa treatment, depending on the box chosen.
Can the gift box be transferred to a third party?
The Regina Experimental Biarritz gift box can be given to a third party. Simply indicate this during the order process or modify the beneficiary directly on your online account. The boxes are valid for two years, allowing you to use them at any time at our Regina Experimental Biarritz establishment.
Can the validity of a gift box be extended or renewed?
The validity of the REGINA EXPERIMENTAL BIARRITZ gift boxes has been extended to 2 years to account for the closure of the establishment for renovations from October 1, 2025, to July 10, 2026.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment REGINA EXPERIMENTAL BIARRITZ.
What is the validity period of a gift box?
The validity period of a gift box for REGINA EXPERIMENTAL BIARRITZ has been extended to 2 years to allow you to please your loved ones with complete peace of mind.
Are children allowed?
REGINA EXPERIMENTAL BIARRITZ welcomes children, but it is advised to check the specific conditions of the establishment for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box cannot be carried over to another service. If the beneficiary exceeds the value of the gift box, an additional payment will be required according to the conditions of the REGINA EXPERIMENTAL BIARRITZ establishment.
Is the spa access private?
Access to the spa at REGINA EXPERIMENTAL BIARRITZ is included in certain gift sets, such as the Wellness Escape which offers a 20-minute treatment. Specific details are indicated in the description of each gift set.
What types of gift boxes do you offer?
We offer gift boxes for gourmet brunches, wellness getaways, or gastronomic stays. Options include nights in superior rooms with spa treatments, Sunday brunches, and gift vouchers with a free amount. These experiences are available at our establishment REGINA EXPERIMENTAL BIARRITZ.